Shipping Policy

Thank you for shopping at Rogue Wear. We work hard to ensure your apparel collections are prepared, checked, and delivered to you as smoothly and efficiently as possible. Below is the complete overview of our shipping terms and logistics protocols.

1. Order Cut-Off & Handling Times

To maintain a swift fulfillment pipeline, we adhere to structured processing timelines:

• Order Cut-Off Time: Our daily cut-off milestone is 5:00 PM (EST - Eastern Standard Time). Orders authorized before 5:00 PM enter processing paths on the same business day. Purchases processed after 5:00 PM will enter our fulfillment preparation queue starting the following business day.
• Order Handling & Processing Time: All orders undergo strict quality control verification (stitching, fabric integrity, and packaging) and are prepared for shipment within 1 to 3 business days (Monday to Friday).

2. Shipping Rates & Transit Estimates

Shipping Costs: Promotional Free Shipping thresholds may regularly apply across Canada, as highlighted on our store's main banner. Calculated shipping fees (if applicable for specialized limited collections or orders falling below a promo baseline) are dynamically computed and displayed transparently at checkout.

Our standard domestic transit estimates for Canadian deliveries are detailed below:

*Please note that delivery timelines are architectural guidelines. Transit periods commence from the official date of carrier dispatch, not the initial moment of payment. Minor transit fluctuations may occur due to external carrier disruptions, local sorting backlogs, or severe winter weather anomalies.

3. Shipment Confirmation & Consignment Tracking

Within 24 hours of your package leaving our fulfillment depot, a Shipment Confirmation email containing a unique multi-carrier tracking number will be automatically distributed to you. You can use this ID to monitor your package's delivery journey in real time.

4. Taxes, Duties, and Cross-Border Conditions

Rogue Wear is a registered Canadian enterprise operating out of Quebec. For domestic purchases within Canada, all mandatory federal and provincial sales taxes (GST/HST/QST) are calculated itemized and collected clearly at checkout. To maintain a diverse and modern product catalog, some capsule series are dispatched directly from our international partner hubs. In rare instances, international deliveries may incur import tariffs or terminal handling custom fees upon entry into Canada. These additional clearance charges are completely outside our control and remain the sole legal responsibility of the customer.

5. Damaged, Missing, or Diverted Packages

If your consignment arrives visibly damaged, or if your tracking portal displays "Delivered" but your package is nowhere to be found, contact our support team within 48 hours. Please retain all original mailer wrap and boxes before filing a inquiry, as clear photograph evidence is required to process a complimentary insurance replacement or a complete transaction refund.